Shipping Policy

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! 

Please note that the Processing Time for each order takes 2-4 business days.

Our Shipping Times are currently 10-14 business days.

 

GLOBAL COVID-19 PANDEMIC - IMPORTANT NOTIFICATION

COVID-19 is having a tremendous impact on our daily lives. One of the issues impacted heavily is air travel. This impact global shipping as commercial aviation is one of the largest fulfillment methods for packages.


All online merchants (including onyxwatch.co) are currently affected by this pandemic, and experiencing shipping times extend beyond our control.

Some orders are still being delivered within a few business days, while other orders are experiencing delays of 30 days or more.

Further impacting onyxwatch.co are stay at home orders in 2 of the 3 jurisdictions from which we fulfill product. This means 2 of our warehouses are in cities where local officials have required the closure of warehousing as non-essential businesses.

We are working hard to move inventory to our primary warehouse which is not affected by any restrictions, but delivery times are still affected,

We are all being impacted by COVID-19 in our daily lives, and we appreciate your patience and understanding as we work hard to deliver your orders.

As always, any orders that may get lost during shipping will replaced for you at our cost.

IS SHIPPING FREE?

Shipping is free WORLDWIDE!

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.